”I have just completed my horsebox insurance renewal with SEIB and wanted thank you very much for the Friends & Family assistance that you have given me and also to say how pleased l was with Paul Wilson, Client Services Manager. He spent over 30 min on the phone answering all of my questions and was charming to deal with. On top of that my call was answered just as quickly as it would have been pre Covid-19.
Well done SEIB, what an impressive service!”
‘‘I just wanted to say what an excellent job you’ve done, you’ve really gone the extra mile to make everything as easy as possible for me. When we spoke yesterday I had no intention of going with SEIB as I had found a cheaper quote but you found me a good deal and were so helpful and responsive to calls and emails that I’m happy to pay a little extra for cover from a good organisation staffed with good people. I was amazed when you said today you are still training, you are so efficient.
To your manager (equally nice lady!) well done SEIB for employing a great person, she did a great job for you today”
“Many thank for all your help in getting his MRI approved so quickly, it has been so reassuring dealing with such a professional company at this stressful time and we are now in the process of implementing a treatment plan.”
“Thank you also for your good wishes and kindness, it was very much appreciated at this very sad time. Your team and yourself have been so professional and caring through out this very stressful period and I would ask you to pass on my thanks to your colleagues who have been so helpful and supportive with this claim. I would not hesitate to recommend the services of SEIB to any of my equine friends.”
“Please forward this email to your managing director as I want to let him/ her know about the amazing costumer care I have had from the claims team. I wanted to say ” thanks” as everyone I have had contact with in your company. Their professionalism is outstanding, guiding me with empathy through the mystery of the claim process. It is still a difficult time as my horse is not yet out of the woods but your staff are incredible and have made this time much less painful for me.”
“SEIB have been fantastic in dealing with a big claim for my horse this year. They’ve dealt direct with the vets and paid out no problem at all. Massive relief not to have insurance adding to the stress. Everyone I’ve spoken to have been great and really helpful too. Thanks SEIB!”
“Thank you for your email. Please may I take the opportunity of thanking you for the kind and considerate way in which you handled my claim. It has been a horrible experience for me and I still miss Marlee desperately, however your assistance has helped to make matters run as smoothly as possible. Thank you again.”
“Thank you so much for this. The news of Onyx’s diagnosis and prognosis has been utterly heartbreaking and I can’t thank you enough for your help and understanding. ”
“SEIB have been brilliant with claims on both my lorry and my horses – a friendly, helpful team who really do a great job. A very honest and fair company too – not something we often hear about insurance companies! I wouldn’t hesitate to recommend SEIB to anyone looking for horse-related insurance. Thank you!”
“I would like to say thank you for Support during the time Lily has been insured with SEIB. I would definite recommend the company and will contact you if I have another horse needing insurance.”
“I also want to thank you for your no-nonsense approach to all of this claim. SEIB have made getting my horse the treatment he has needed stress free and, fingers crossed, I am hoping we are nearly at full recovery.”